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You can then contact us by clicking Help in the bottom right hand of our support center, or Help > Message Us inside Airtable.

Take a screenshot of your browser error console when you experience the issue.

Ask if other collaborators are having this issue as well (and consider including them in your conversation with support).

Make sure your setup meets Airtable’s technical requirements.

Determine which browser and OS versions are you using.

Test to see if the problem still occurs in another browser.

Try using an incognito window / a private browsing window / safe mode to see if this issue still occurs.

On the rare occasion of a widespread issue (affecting users other than yourself), you can check to check for updates from our team.

Once you clear your cache, try to reload your Airtable base and see if the issue is resolved.

If you're using Airtable's desktop app, you can click Help on the menu bar, and select clear cache and reload to effect the equivalent action. On Google Chrome, the confirmation screen will look something like this: Clearing your browser's whole cache may not be a bad idea either - just be sure you don't have any work in progress on any of your browser's tabs, like a half filled-out form! Instructions here.